Delivery Information

Free International Shipping

Diamond Exchange offers free international shipping to all our shipping destinations, regardless of your order amount. You can feel confident knowing that your item is securely packaged and fully insured while in transit, and that it arrives safely at its destination on time.

For your protection, Diamond Exchange always:

  • insures and registers all items for their full value.
  • uses only FedEx services for the fastest and safest delivery of high value packages.
  • requires that all deliveries be made to a physical business or home address.
  • disallows delivery to PO Box addresses.
  • requires an adult to sign for the package.

For international packages valued under $500, Diamond Exchangeuses USPS (United States Postal Service). For items over $500, Diamond Exchange uses FedEx International Priority.

To estimate the cost of customs and duties, use our Tax and Shipping Calculator. Simply input the cost of your Diamond Exchange item and the select the country to which you want to ship. This will give you an approximation of the customs and duties you will be asked to pay.

Please note that international customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so make sure to check with local authorities prior to placing your order to confirm taxes and duties.

Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind that APO/FPO shipments are done through the USPS and can take up to three weeks to arrive.

Diamond Exchange places a tremendous emphasis on shipping your jewelry safely and on time because we understand that a significant part of your shopping experience includes the confidence you feel when purchasing an item online. For more information regarding diamond Exchange's shipping policies, please contact our Customer Service team, available 24/7 to help you with whatever inquires you may have.